Legal Mentions – Subscription Service
For the usage of a shortcode in a publication the government and the operators have fix some legal mentions that have to be respected in every publication.
Here are the legal mentions you need to respect :
- After each mention of the shortcode, you must put the price in the next format :
- NL : X,XX EUR/SMS verzonden – X,XX EUR/SMS ontvangen
- FR : X,XX EUR/SMS envoyé - X,XX EUR/SMS reçu
- If incoming and outgoing message have the same price, you may use the following format : X,XX EUR/SMS ontvangen/verzonden or X,XX EUR/SMS envoyé/reçu
Examples :
- 9128 (0 EUR/SMS verzonden/ontvangen)
- 9354 (0,15 EUR/SMS envoyé – 1 EUR/SMS reçu)
PAY ATTENTION : the price must be mentioned on the same line as the shortcode
Before subscribing for a subscription service, the enduser should send his birthday in format DDMMYYY, to confirm that he is not a minor.
In every publication where a shortcode is mentioned, you need to add the graphical charter. For more info, click here (3.13.1 - pages 17-19).
Examples:
- In the small print, you must mention the following info :
- The offered service is a subscription service
- Send STOP to <shortcode> (X,XX EUR/SMS send/received)
- Maximum <number> message/<periode> => must be the same as in the graphical charter
- Helpdesk
- Phone Number
- Email address
- Website
- Gofguidelines :
- NL : De dienstaanbieder verklaart kennis genomen te hebben van de GOF-guidelines
- FR : Le fournisseur de services déclare prendre en compte les GOF-guidelines
- Minors may not use this service without the permission of their parents
- Name & address of the organizer of the service
- Legal aspects :
- FR : Le traitement des données est soumis aux conditions légales du règlement européen 2016/679. (RGPD)
- NL : De verwerking van deze gegevens is onderworpen aan de bepalingen van de europese verordening 2016/679. (GDPR)
- Billing :
- FR : Le coût de ce service sera ajouté à la facture du numéro de téléphone mobile de l'utilisateur final.
- NL : De kosten voor deze dienst worden toegevoegd aan de factuur van het mobiele telefoonnummer van de eindgebruiker.
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