Once your ticket is sent, it will be picked up by our support team. We can not guarantee any response time. However, most of the time, we will respond within the hour. Much depends on the type of your request, how much information that we need to look up and how busy we are. See below our current (15/11/2017) graph of response time:
If you don't get any response after an hour, don't be alarmed. We value customer service above all else and take each and every support ticket very seriously. We will always respond as soon as possible.